New Delhi, March 17, 2018: SNDL, a leading power distribution company in Nagpur serves approximately 5.5 lakh consumers in Gandhibagh, Civil Lines and Mahal division. Since takeover by the Essel Group under the aegis of Essel Utilities, the company has been committed to bring about a positive change in consumer experience through its various consumer-centric initiatives which are meant to minimize consumer grievances and strengthen the mutual faith between consumer and the utility.
The distribution franchisee is not only devoted to providing its consumers world-class services but also enlighten the consumers about their rights as bestowed upon them by the Electricity Act 2003. The Electricity Act 2003, lays down a roadmap for various stakeholders to ensure protection of consumer rights. The Act spells out some basic consumer rights to have access to information on issues related to electricity supply. As a responsible organization that steadfastly works towards serving its consumers better, SNDL ensures each of their rights are fulfilled.
(i) The code of practice on payment of bills. SNDL ensures that consumers get their bills on time and are also given reminders of the due date for payment.
(ii) Complaint handling procedures and grievance redressal. Complaints are promptly handled through SNDL’s call centres and missed call facility SNDL has set up a 24×7 call center to facilitate its customers. A dedicated and qualified team is been put in place to attend and resolve any issue that a customer may face. The company has launched an initiative called “No-Power Complaint through Missed Call” last September. Consumers will have no need to call the call centre in the event of power disruption. They can give a ‘missed call’ from their registered mobile phone to the designated number 18001021825 and their complaint will be registered.
Consumers can demand copies of such documents by paying for reproduction charges from consumer service centres. Besides, the consumers can also procure their bills by way of online registration and mobile app, which are available right inside the comfort of their premises and at the push of a button.
Corporate Comm India(CCI Newswire)
