To activate the initiative of the Mohammed Bin Rashid shift from e-Government to Smart Government
Dubai On February 13, 2014 : How to learn governments of the banking sector? This question, the government opened a summit session “Government Services standards of banking: What can you learn from the governments of the banking sector?” Which reviewed the experiences of development experts, bankers service dealers in the global banking institutions .
The Ala Erekat, chief executive of Abu Dhabi Commercial Bank through its participation in this session on the ability of the United Arab Emirates on the delivery of government services global banking standards of high quality, through the leadership of its ambitious vision for the future .
Erekat said: that governments can adopt the successful experience of banks to merge operations fully electronically, thereby enabling clients to access services through a single electronic platform.Governments are able to adopt the experience of the financial sector and banking successful in measuring and enhancing customer satisfaction, especially as the technology allow governments to contribute to the perfect platform to achieve this .
Erekat stressed the commitment of Abu Dhabi Commercial Bank to achieve the highest levels of quality and efficiency in customer service in the banking sector, interest in the staff and encourage them to achieve higher levels of performance leads to bring happiness to customers, one of the goals that the Bank seeks to attain in his relationship with dealers .
He pointed out that the bank has always sought to identify the level of customer satisfaction on a regular basis through specific criteria have been developed in accordance with the nature of society, as well as having a specialized committee that evaluates the performance of various departments in the provision of banking services . The world is witnessing a transformation in the use of technology in various fields, which requires keeping up with this shift in light of the high number of users of credit cards globally and locally.
Erekat pointed to the need for the governments of employing possess a minimum of Education and competency standards, which requires the coordination of employment and the achievement of a partnership between the public and private sectors to share experiences .
He pointed out that a large proportion of customers using electronic banking services on a regular basis, which requires secure banking services via the Internet . With the great technological development has become an urgent need for smart government solutions in order to create frameworks and provide a government capable of developing public services to meet the needs of the public permanently and fast.
He stressed: that is owned by Bank of experience in the provision of banking services position to carry out a major role and success in it in order to achieve the vision of our government towards this end as intended, which will greatly benefit the individual and society and the economy in general .
He added that with the start of the second session of the summit of government, the Bank intends to harness the energies of human and technical to activate the initiative of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, may Allah protect him, for the transformation of e-government to government smart.
Said : Smart Government Initiative aims to ensure the availability of all services of key government institutions through the application of advanced technology solutions for banking services to individuals and companies, stressing that the UAE has the potential and readiness to lead the world .
He pointed out that the top government is keen to attract the elite of experts and speakers and decision-makers to present their experiences and expertise in-depth and vision for the future of government services and ways to achieve leadership in which, through an interactive platform allows them to joint coordination and exchange of experiences, knowledge and discuss ways to redefine the delivery of government services in innovative ways and follow the best local and global practices to improve government services, to meet the aspirations dealers and bring them happiness.
He added that the summit of government constitutes a forum for the very best practices and the exchange of experiences and refine skills, making them an ideal opportunity to view the best experiences and latest achievements in the areas of customer services, thus contributing to the consolidation of leadership position of the United Arab Emirates on the regional and global levels in the development of government services and achieving the vision Emirates 2021 .
The partnership between top government and Abu Dhabi Commercial Bank in the framework of national partnerships and international affirmation of the importance of the summit, as a national project calls for concerted efforts and energies in the public and private sectors, including supporting the efforts and aspirations of the government for the future of government services and upgrading and developed to meet the requirements of dealers and aspirations .
The meeting also shed light on the development of the most important experiences of customer service in international banking institutions won many awards for creativity in design models to provide services .
The meeting also discussed the key tools and innovative plans in the banking sector to design and deliver based on the experiences of dealers to ensure the efficiency and effectiveness with the possibility of implementing similar plans in the public sector .
