Ameyo enhances customer service for Saudi-based Consumer Electronics provider
Gurgaon, April 24. 2014 – Requiring a robust technology to manage its inbound customer service interactions, Abdul Latif Jameel (ALJ) Electronics deploys award winning IP-based All-in-One Contact Center Suite, Ameyo as the backbone solution to manage inbound interactions.
With careful evaluation of business requirements and solution capabilities, ALJ Electronics opted for the Ameyo solution. The innovative solution from Drishti-Soft delivered inbound capabilities with a customized IVR for both English and Arabic language, as well as the ability to make outbound calls when necessary to reach out to customers.
Speaking more on the subject Mr. Naeem Khan , General Manager-IT from ALJ Electronics said “The game is changing when it comes to Consumer Electronics, a lot of customers are looking for high quality of service. In light of this, we were looking for the right technology to support our customer service process; it had to be flexible to meet the needs of our business and ensure that we are able to consistently perform at the highest level.”
Furthermore, ALJ Electronics was benefited by the integration between Ameyo and their backend CRM as well as advanced analytics and reporting capabilities. This allowed their management to keep track of performance metrics and make adjustments when necessary, thereby resulting in an improved overall customer experience.
CCI Newswire
