Ameyo strengthens the customer interactions of Jordan Ahli Bank

Drishti-soft Solutions, a leading provider of Enterprise applications and Contact centers today announced that Jordan Ahli Bank, the first national bank established in East Jordan implemented Ameyo as their customer interaction management software to enhance their customer service and improve operational efficiency.

JAB has been a leading player in the financial services industry in Jordan and beyond for over 50 years, and they were in search of a solution that was capable of providing telemarketing and collection services along with an improved deliverance of customer experience. They required a platform that seamlessly integrates with existing voice solution and assures investment protection, and allows supervisors to take real time business impacting decisions.

“After a great deal of research on multiple renowned solutions, we zeroed in on Ameyo because of its customer oriented application, the dexterity of the solution to adapt to changing business environment and its cost-efficiency. Within a month of deployment we were able to see tremendous growth and improvement, and better management in our outbound campaigns. Ameyo improved our SLA by 27% and employee productivity by 13%.” says Mr. Ehab Madanat, Executive Manager, Jordan Ahli Bank

With Ameyo, JAB aims to achieve unparalleled customer service by constantly analysing and improving agent performance with the help of Ameyo dashboards, improve efficiency by minimising manual and routine interactions and adhere to compliance regulations as per PCIDSS. CCI Newswire