Mumbai, September 23, 2016: (UNI) Private sector lender, ICICI Bank, today announced the deployment of ‘Software Robotics’ in over 200 business processes across various functions of the bank. The bank is the first in the country and among few, globally, to deploy ‘Software Robotics’ that emulates human actions to automate and perform repetitive, high volume and time consuming business tasks cutting across multiple applications. At ICICI Bank, software robots have reduced the response time to customers by up to 60 percent and increased accuracy to 100 percent thereby sharply improving the bank’s productivity and efficiency. It has also enabled the bank’s employees to focus more on value-added and customer-related functions. The software robots now perform over 10 lakh banking transactions every working day.
Announcing the deployment of ‘Software Robotics’, Ms. Chanda Kochhar, MD & CEO, ICICI Bank, said, ‘ICICI Bank has a legacy of pioneering innovations in technology to create propositions that provide increased convenience to customers. We have created new paradigms in the financial services industry by taking the lead in introducing path-breaking innovations including internet banking, mobile banking, Tab banking, Touch Banking branches and banking on social media.’
It will also enable our employees to focus on more value-added services while having better work-life balance. I believe that the implementation of ‘Software Robotics’ will herald a transformational change in the Indian banking industry. We plan to more than double the software robots to over 500 by end of this fiscal, she added, UNI JS VS1317 –United News of India
