News_Knowlarity introduces advanced next-generation AI-powered telephony services – KATIE

Introduces its AI package with unique features to alter the way business communications work

AI in cloud communications makes the unthinkable possible by offering unparalleled insights and automation. It will act as your virtual representative, interacting personally with the customers of businesses and responding to their queries. AI and Analytics can track key business communication metrics and systems 24×7 while creating alerts immediately when anything anomalous happens, keeping the business completely secure.

As a part of the above suite of AI-powered services and the first one to be made available, Knowlarity also announced the launch of its “Personalized Contextual Automated Calls” powered by advanced next generation Text-to-Speech services ( http://knowlarity.com/tts ). Providing businesses with unparalleled quality and control over the pitch, accent, and language for every call, businesses can now generate a communication experience for its customers akin to Amitabh Bachchan giving you a call in his deep baritone and reminds you to get your child vaccinated! The conversation is individualized through the use of information from multiple databases, which provide accurate and detailed insights on the user.

Speaking on the announcement, Ajay Shrivastava, Chief Technology Officer, Knowlarity, said, “Knowlarity has been the undisputed pioneer and leader in cloud telephony solutions for businesses across the globe. We have brought about a massive shift in the business-to-customer interaction process, particularly for emerging economies. Buoyed by this success and staying true to our commitment to innovation, we have once again pushed the envelope of achievement. We have re imagined cloud telephony like never before and are set to create another disruption in the domain with the launch of our highly futuristic tool of AI-powered cloud telephony. Through its implementation, businesses will not only cut down on their operational costs and efforts but also optimise their operations and deliver highly personalized messages to their customers simultaneously.”

Further elaborating on the same, Ajay added, “For example, e-commerce players can send out an automated call to the customer to confirm their availability before the delivery boy’s visit. This not only reduces the no-show but also allows them to boost their last-mile operations. Businesses now have unparalleled control over their communication settings through Knowlarity, which has become the harbinger of a revolution in the business communication domain.”