Mumbai, June 03, 2016: Raghukaka, a leading online home services portal has launched India’s first walk-in store at Viviana Mall, one of the leading retail malls of India.
Regular services like an electrician, a home cleaner, a personal trainer or a tuition teacher is now available at a click. The subscription for such services is increasing day by day but, one thing that is also increasing is, the discomfort among the subscribers with the quality of service and the lack of trained personnel’s. When most of the online service providers are harping on the website clicks there is still a concern regarding the credibility and security of the personnel visiting residential premises for providing customer service. Moreover, apart from online feedback, there is no other alternative for customers to show their dissatisfaction.
Raghukaka.com has come to the rescue to solve the beleaguering problem faced online by customers. With the launch of first and one of kind home service store at Viviana Mall the company aims to come closer to their customers. They intend to bridge the gap between their customers and provide 360 degree customer friendly services. The company even takes responsibility of the personnel visiting their customer’s location for assistance, which is an added benefit compared to its peers.
On the development, Mr. Vineet Pandey, Director, Raghukaka.com said, “The demand for our trained professionals has increased considerably since our online launch seven months ago but at the same time we noticed through our regular engagement that customers also need us offline and they want to stay connected for long term. Viviana Mall is one of the strategically placed locations and has seen larger footfalls compared to other malls, hence we chose the mall to grab the opportunity and increase the level of engagement with our customers.”
Ms. Rima Pradhan, Vice President, Marketing at Viviana Mall said, “It’s great to have first store of Raghukaka.com and include it in our high-end list of brands. We have always given preference to our consumer’s choices and tapped brands that they want to visit. Raghukaka is one such brands that we feel can connect with our clientele. Everyone has a favorite brand to buy clothes, jewelry and even shoes than why not “branded” services as well”
With plans to launch new offline stores, Raghukaka aims to be among the top three service providers in the country. Currently, employing over 1000 people, its services are available on online, Mobile App and over a call center too for the less-tech-savvy. Online users can avail over 70 services in just three clicks. The company works with over 150 verified service providers that are thoroughly evaluated on skill levels, service delivery, after sales and customer service proficiencies. They have customer engagement programs to get feedback from customers.
Corporate Comm India (CCI Newswire)
