New Delhi, Delhi, India, Monday, April 01, 2013 — (Business Wire India) — EasyFix ( www.easyfix.in ) is India’s first ONE call service provider for plumbing, electrical and carpentry services, thus converting the unorganised market to an organised sector. EasyFix differentiates itself by providing hassle free services, sticking to commitments & charging fairly to households and offices. EasyFix has added another feather to its cap by opening a B2B vertical. It is now a one call service partner for not only households but also businesses for their after sale services. EasyFix is successfully helping companies in lessening their costs which is utilised in managing logistics and communication with servicemen, before and after the service.
“The service industry in India is very unorganised and cluttered. On the supply side, servicemen are unable to get regular source of income and on the other, i.e. demand side house owners never find a plumber when required the most. Organisations bear a huge fixed cost when they keep servicemen on payrolls for their after sale service support, fixed cost is not only payment of salaries but also management time and cost. And this is not one time effort since the attrition rate in this genre is very high. Moreover, the nature of work is very season especially for refrigerators, air conditioners and geysers, and other seasonal product manufacturers.
EasyFix adds value to the current ecosystem by providing regular source of income to the blue collared labour and helping organisations cut cost. EasyFix does not charge a retainer or fixed cost instead only charges on the basis of number of calls serviced. As a result, more and more companies want to tie up with us as they are getting great benefit from outsourcing their after sale service unit as product manufacturers no more have to waste their bandwidth in creating a management team to manage the electricians/plumbers along with customer satisfaction and service delivery instead focus on their core competency. More and more companies are expanding their array for after sale service by not only giving warranty but also free installation or AMC for their products hence providing convenience to their buyers,” says Shaifali Agarwal, CEO, EasyFix.
Agarwal adds, “Few of our existing clients were earlier working with local freelancing plumbers/electricians in order to cut fixed cost and they were facing several problems relating to coordination and communication, poor grooming, behavioural skills and punctuality. All this was due to lack of control on the servicemen. Moreover, despite the fact Indian customers are becoming more and more service centric, providing them after sale service was becoming a problem. EasyFix fixes a TAT with clients and provides online reporting to all corporate clients along with a detailed daily report with customer satisfaction ratings and other details when asked for by the clients”.
With this new initiative, EasyFix aims to plug in all the loopholes associated with after sales services in the country and lend a professional touch to the whole concept.
