New Delhi, October 20, 2015: Hero Electric, the pioneer and market leader in the Indian electric two-wheeler industry is leaving no stone unturned in serving its customers in the best possible way. Understanding the challenges that senior citizens, women and school students face for approaching dealerships in order to get their e-bikes serviced, Hero Electric has brought a perfect solution for this problem. It is now providing service facilities right at their doorsteps, thus offering them a compelling experience. This is a one-of-its kind initiative by Hero Electric that will provide its customers, the assurance of genuineness of parts and quick resolution at the convenience of customer’s doorstep .
The procedure for availing this facility is quite simple. Senior Citizens, Women and School Student this festive season and onwards will get CITIZEN-1 Club kit comprising of C1C membership card. Members will have direct C1C number to book their Home Service Schedule. Hero Electric Technician with a valid ID card and the equipment based on the customer’s problem will visit the customer and will try the issue. If the e-bike has to be carried to the dealership for major/secondary repairs, the technician will make the arrangements for the same on a chargeable basis. Hero Electric is taking adequate steps to monitor customer satisfaction through this service by an automated system for the customer to rate the service.
The turn-around-time is 24 working hours after the customer places the call. The minimum estimated time to get the repair scheduled is within the same day. Any cancellation must be done at least 4 hours prior to the appointment. Customers can call on Hero Electric’s number from 8 am to 8 pm any day. The visiting hours of the technician is between 10:30 am to 6 pm on all working days of the connected dealership.
Mr Sohinder Gill, CEO Hero Electric commented , “This is a unique initiative through which we wish to provide our customers with superlative convenience and comfort of availing the repair services for electric vehicles. We wish to address the problems that senior customers and women face while approaching the dealers and improvise on our after-sales service. Hence, we decided to come up with this initiative that will make it easy for them to avail our services, right at their doorsteps.
For home service, visit charges and part replacement, cost as applicable under the warranty policy will be charged to the customer. The charges are nominal and also subsidized by the company to further ad to the benefits of this service. If need be the bike can also be picked up and dropped to our dealerships in case of any major repair. Hero Electric aims at maximum customer satisfaction and best after sales services for its customers.
Corporate Comm India(CCI Newswire)
