Workshops on Leadership, Selling, Negotiation, Public Spkg & CRM in Chennai & Bangalore

LEADERSHIP	SELLING SKILLS	NEGOTIATION SKILLS
* Attitude of Leadership * Self Management * Manager Vs Leader * Leadership Styles * Managing Up & Down * Coaching * Counselling * Appraisals / Reviews	* Qualities of Successful Seller * Prospecting / Lead Generation * Fixing Appt. * Probing Skills (Open & Closed Probes) * Effective Sales Presentation * Closing Techniques * Objection Handling Skills * Pipeline Process (SPANCO)	* What is Negotiation? * Three Greeks (Logos/Ethos/Pathos) * Behaviour Types * Assertive Communication * Negotiation Styles * Negotiation Tactics * Stages of Negotiation * Trading Concessions
CUSTOMER RELATIONSHIP MGT	PUBLIC SPEAKING SKILLS	SPECIAL OFFER!!!!
* Service Mindset & Service Standards * Customer Service Basics * Communication for effective CRM * Customer Interaction * Service over Telephone * Handling Customer Complaints * Handling Different Types of Customers	* Preparation * Organizing a good speech * Overcoming STAGE FEAR * Making a Strong Start * Anaphora, Epistrophe, etc. * Motivating Audience to Listen * Interacting with Audience * Using Anecdotes / Stories * Using Voice & Body Language * End with a bang * Practice Sessions	BOOK 3 SEATS, GET 4 BOOK 5 SEATS, GET 7 (FOR SAME WORKSHOP/SAME CITY) BOOK 7 SEATS, GET 10 BOOK 10 SEATS, GET 15 (FOR ANY WORKSHOP/SAME CITY)

WORKSHOP TIMINGS: 9:30am – 5:30pm

WORKSHOP/ CITY	Public Spkg.	Leadership	Selling Skills	Negotiation	CRM	Charge / Head /WS (Rs)*	Early Bird Offer (Rs)*	Early Bird Date
Chennai	22 & 23/1/15					9500	8500	25/12/14
Chennai		29/1/15	30/1/15	31/1/15	24/1/15	7500	6500	25/12/14
Bangalore	13 & 14/2/15					9500	8500	15/01/15
Bangalore		19/2/15	20/2/15	21/2/15		7500	6500	15/01/15

*The above charges are Per Head Per Workshop

PAYMENT TO BE MADE IN FULL FOR REGISTRATION (CHEQUE/DD IN THE NAME OF ‘ACTION DNA’, PAYABLE AT CHENNAI (TO BE SENT TO ACTION DNA, 57/13, I FLOOR, SOUTH DHANDAPANI STREET, T.NAGAR, CHENNAI-600017; TEL : 044-42128965 OR 9282239388). YOU CAN TRANSFER FUNDS ONLINE (ACCOUNT DETAILS GIVEN BELOW).

Name of the Current A/c: ACTION DNA, Account No : 001109000099272, IFSC : CIUB0000001
BANK NAME: CITY UNION BANK, 48, MAHALAXMI STREET, T NAGAR, CHENNAI – 600 017

This is not a residential Program. Charge includes Lunch & Tea/Coffee. Training Centre details will be mailed to registrations.

TRAINERS:
KHALEEL REHMAN, Director, Action DnA, Chennai. Over the last 10 years,he has conducted thousands of training programs, Workshops for Corporate Companies and Working Professionals apart from helping College Students
to develop their Personality and improve Communication Skills.

He has an experience of over 20 years in training in different parts of India. He has worked with top sales companies like Centaur Labs, UDI Yellow Pages, Direct Marketing Ltd., Real Value, Skyquestcom Singapore and Ceasefire, handling various portfolios beginning from Selling and Sales Management to Training and Marketing. He has served in the capacity of Business Consultant to many companies like FUGEN, MICROART, Riyadh, Saudi Arabia, WIRELESS & EMBEDDED SOLUTIONS TECHNOLOGIES LTD (WEST), SYSMIX TECHNOLOGIES, etc.

VIDHYA SHANKAR, Director, Action DnA, Chennai. She has experience of over 12 years in training Sales & Tele Marketing Professionals. She has worked with Companies like UDI Yellow Pages, RPG, Standard Chartered Bank, etc. CCI Newswire